We at Giving Flavor (www.givingflavor.shop) strive to ensure your complete satisfaction with our products. However, we understand that sometimes issues may arise. Please review our Return and Refund Policy below for further information:
Return
Return Window: Our return policy extends for a period of 15 days from delivery date. If more than 15 have elapsed , we regret that we cannot offer you a refund or an exchange.
Eligibility for Returns: To qualify for a return, the item must remain unused and in the exact condition as when you received it. It should also be enclosed in its original, unopened packaging with all seals intact.
Documentation Required: To process your return, we kindly request that you provide a receipt, proof of purchase, or the online order number associated with the item in question.
Return address: 5375 W 23RD AVE, HIALEAH, FL 33016
Return Process:
Check Eligibility:
Before initiating a return, please ensure that your request complies with the following conditions:
The return request is submitted within the 15-day timeframe from delivery date.
The item is unused and remains in its original condition, with unopened packaging and unbroken seals.
Contact Us:
To begin the return process, please get in touch with our customer service team. You can reach us via email or by using our online contact form. When reaching out, kindly provide the following details:
Your name and email address.
The online order number or proof of purchase.
A comprehensive description of the item you wish to return.
Return Shipping:
Once you’ve received authorization for the return, follow the provided instructions for shipping the item back to us. Please be aware that return shipping costs will be the responsibility of the customer. In case of Damaged or Defective Products, the shipping cost is covered by us.
Refund Processing:
After we receive and inspect the returned item, ensuring that all return conditions are met, we will proceed with your refund. This will be issued to the original payment method or as store credit, as per your preference.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact with us within 3 days of receiving the item.
We may require you to provide photographic evidence of the damage or defect.
Once we verify the issue, we will initiate a return or offer a refund or replacement, depending on the circumstances and product availability.
Clarification on Refunds
Please note that it may take 30 business days for the refund to appear in your account, depending on your payment provider. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@givingflavor.shop.
We are here to assist you with any inquiries or concerns you may have regarding the return process. Your satisfaction is of utmost importance to us, and we are committed to making your shopping experience as seamless as possible. Thank you for choosing us as your online store!
If you have any questions or concerns regarding returns or refunds, please contact with us via email or call us.
